National Event Sales Manager

National Event Sales Manager

Location: Chicago, IL.

Department: Time Out Market

Reporting to: Global Director of Projects, Property General Managers

Role Overview

We love what we do – and it shows! Time Out Market (TOM) is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients. The National Event Sales Manager will be responsible for managing the Time Out Market Event Sales experience for the daily operations of the US Time Out Markets. This position will be responsible for implementation and the oversight of the entire lifecycle of event inquiries; as well as, manage National Events and on site Catering Sales. 

Key Responsibilities

  •      Handle all incoming TOM event inquiries and ensure follow up on the same business day.
  •      Coordinate all administrative event details with client from inquiry to close including negotiating, executing proposals, contracts, credit card authorization forms, processing payments and deposits, developing floor plans, post event follow-up and lost business reports.
  •       Work with the chefs and operators of each concession stand to develop competitive, exciting, and diverse catering/event offerings.
  • Work with local management to coordinate all logistical event details from planning to execution, including site inspections, tastings, vendor meetings, and day-of onsite client contact.
  •      Coordinate with TOM Management Operations Team to ensure seamless execution of event.
  •      Act as primary contact to client leading up to their event date and follow up as needed; must be able to monitor the progress of the event and deal with diversions and uncertainties immediately
  •       Liaise with Time Out Digital teams to execute Marketing strategies and Creative Solutions for Event Sales.
  •      Build and maintain client database to ensure repeat business.
  •      Partner with local TOM Finance to produce all necessary Event Cards and process all financial payments as required by each event.
  •       Conduct weekly BEO meetings with the local TOM Management team to discuss the details of the events including but not limited to staffing levels, room set-up, menus, and special requests. 
  •       Manage “Triple Seat” program including conversion of inquiries and lost business tracking.
  •       Prepare monthly property sales and commission reports, provide to local GM for approval and payment.  
  •       Achieve pre-set sales budgets and forecasts on a monthly, quarterly, and yearly basis. 
  •       Develop long-term event strategies that demonstrate continued evolution. To include, but not limited to, conducting industry research to identify new event opportunities, and maintaining knowledge of local competition.

Skills

 

  • Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate
  • Ability to provide incentives for staff to go above and beyond the expectations of their roles
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
  • Ability to speak to guests fluently regarding the food, beverage, and overall concept
  • Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques
  • Ability to follow-up and make accurate decisions
  • Strong problem-solving skills
  • Ability to maintain a high level of confidentiality
  • Ability to write reports, business correspondence and procedure manuals
  • Ability to demonstrate a positive attitude always
  • Ability to keep an open and objective view
  • Ability to listen empathetically and be respectful always
  • Ability to maintain composure and stay focused
  • Ability to work well under pressure

 

General Requirements

 

  • 21+ years of age.
  • Possession of or the ability to possess all state required work cards.
  • Proof of eligibility to work in the United States.

 

Working Knowledge Requirements

 

  • 1-3 years in a similar role required within the hospitality industry.
  • Proficient in Windows MS Office, Outlook.
  • Proficient in Triple Seat or other property management sales systems
  • Previous experience managing budgets and event staff.
  • Previous experience in event planning and sales.
  • Valid Driver’s License
  • Ability to work nights/weekends as needed

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

 

  • Must present and maintain a professional image to further the overall theme of the venue
  • Must have good positive energy throughout the day
  • Must be observant and quick to respond to various situations
  • Must be able to move quickly through work and set the pace in the office and/or venue
  • Must be able to sit and/or stand for extended periods of time
  • Must be dexterous and able to participate in all service aspects.
  • Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
  • Must be able to push and lift up to 50lbs

 

Work Environment and Schedule


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

 

  • Small to Medium office environment
  • Ability to work from home
  • Personal desk space
  • Restaurant environment
  • 5-25% National Travel
  • Comvinaion of remote and on site work

  

 

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover.  At the same time there are common characteristics and values we all share. To join our team, you’ll want to… 

  • Be commercially astute
  • Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
  • Think globally
  • Have excellent communication and relationship building skills
  • Strong on site Catering Sales Background ( Excellent base and Commission) 
  • Have a high sense of ownership, urgency and drive
  • Be a team player

About Our Culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

US Media only: As our cities have reopened, we have embraced a hybrid way of working that gives us the opportunity to work remotely, as well as from the office; offering the flexibility that brings many benefits to our lives, as well as still providing a space where we can connect and collaborate as part of our Time Out community.

About Time Out Group plc


Time Out Group is a global media and leisure business that inspires and enables people to explore and enjoy the best of the city.

It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.

Time Out Group has been named one of the Most Innovative Companies for 2020 by Fast Company - this prestigious annual list honours the businesses making the most profound impact on both industry and culture, showcasing a variety of ways to thrive in today’s fast-changing world. The Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market. 

Time Out Media’s digital and physical media proposition comprises websites, mobile, social media, print and live events. Across these platforms, Time Out distributes its high-quality content – written and curated by local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 328 cities and 58 countries. The Company is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The world’s first food and cultural market experience based wholly on editorial curation, Time Out Market captures decades of local knowledge, independent reviews and expert opinions. Everything that is being offered in Time Out Market must have been reviewed with four or five stars, and not one star less, by independent Time Out journalists.

The first Time Out Market opened in Lisbon in 2014 and is now Portugal’s most popular attraction with 4.1 million visitors in 2019. Following this success, five new Time Out Markets opened in North America in 2019 in Miami, New York, Boston, Montréal and Chicago, and we recently celebrated the opening of Time Out Market Dubai in April 2021. A further pipeline of other global locations includes Porto, Prague, Abu Dhabi and London. 

Across both business divisions, the Group’s mission is to help people around the world go out better. 



Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. It’s our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.