Senior Manager, Ad Ops

Role Overview 

The Ad Operations Manager is a Player/Coach responsible for the accurate and effective fulfillment of digital advertising campaigns. This candidate will contribute to strategic discussions on a variety of subjects including ad operations, customer service, and inventory.  This role also has direct responsibility for ad trafficking, reporting, and reconciliation.


●      Collaborate with Managing Director on product and process improvements
●      Collaborate with the UK Ad Operations team to identify and implement best practices and streamline processes.
●      Manage US Ad Operations team.
●      Monitor and communicate industry developments, inventory trends.
●      Maintain understanding of all Time Out digital products and trends including inventory, benchmarks, and volume projections.
●      Maintain and optimize ad placements for all North American web properties.
●      Collaborate with the Account Management team on campaign schedules and required materials.
●      Provide reporting and analytics feedback during the course of the campaigns to ensure campaign performance, pacing, and final fulfillment.
●      Provide final campaign results and analysis to internal stakeholders
●      Process insertion orders for advertising campaigns.

Skills and Experience

●      3+ years with digital media company
●      Outstanding interpersonal skills, ability to manage and develop many relationships with internal and external contributors
●      Programmatic advertising knowledge, both display and video 
●      Experience working with DFP (experience with Omniture a plus)
●      Strong customer focus – promoting satisfaction resolution and loyalty
●      Ability to work independently and as a member of a close-knit team
●      Assertive and excellent follow-through on detail-oriented tasks
●      Demonstrates flexibility; can re-define role as needed and adapt to change
●      Able to continuously re-evaluate information, plans, and opportunities to improve a solution or process
●      Working knowledge of Java Script and HTML in order to troubleshoot
●      Demonstrates the ability to identify and solve problems quickly, decisively, and independently
●      Must be able to work on multiple projects at once
●      Shares information, cooperates with others, and is comfortable participating as a part of a team
●      Robust Analytics and quantitative skills
●      Excellent verbal and written communication, results and detail oriented; accountable; strong work ethic and proactive self-starter; strong team player who is process oriented and has the ability to multi-task

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover.  At the same time there are common characteristics and values we all share. To join our team, you’ll want to… 

• Be commercially astute
• Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
• Think globally
• Have excellent communication and relationship building skills
• Have a high sense of ownership, urgency and drive
• Be a team player

About Our Culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc

Time Out Group is a global media and leisure business that inspires and enables people to explore and enjoy the best of the city.

It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.

Time Out Group has been named one of the Most Innovative Companies for 2020 by Fast Company - this prestigious annual list honours the businesses making the most profound impact on both industry and culture, showcasing a variety of ways to thrive in today’s fast-changing world. The Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market.

Time Out Media’s digital and physical media proposition comprises websites, mobile, social media, print and live events. Across these platforms, Time Out distributes its high-quality content – written and curated by local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 328 cities and 58 countries. The Company is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The world’s first food and cultural market experience based wholly on editorial curation, Time Out Market captures decades of local knowledge, independent reviews and expert opinions. Everything that is being offered in Time Out Market must have been reviewed with four or five stars, and not one star less, by independent Time Out journalists.

The first Time Out Market opened in Lisbon in 2014 and is now Portugal’s most popular attraction with 4.1 million visitors in 2019. Following this success, five new Time Out Markets opened in North America in 2019 in Miami, New York, Boston, Montréal and Chicago, and we recently celebrated the opening of Time Out Market Dubai in April 2021. A further pipeline of other global locations includes Porto, Prague, Abu Dhabi and London.

Across both business divisions, the Group’s mission is to help people around the world go out better. 

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. It’s our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.