Email Marketing & Customer Service Specialist

Time Out Spain busca un Email Marketing & Customer Service Specialist que, reportando a la Coordinadora de Operaciones Digitales de Time Out Spain, y en coordinación con el equipo de CRM de Time Out Global (ubicado en UK), se ocupe de:

  • Gestionar campañas de email Marketing de principio a fin: conceptualización, generación del proceso creativo, planificación, ejecución y control de resultados.
  • Contribuir a generar el efecto WOW en las comunicaciones a través del canal de CRM, buscando temáticas atractivas y comunicándolas de una forma fresca para los suscriptores.
  • Hacer crecer la base de suscriptores con estrategias y alimentar los distintos segmentos.
  • Explorar continuamente novedades en el canal de CRM para buscar y proponer mejoras operativas.
  • Generar tests A/B y analizarlos para extraer conclusiones y comunicar los resultados.
  • Enviar insights periódicos para informar de la evolución del canal CRM.
  • Analizar resultados de campañas, desarrollar benchmarks e informes.
  • Establecer estrategias comunicativas para gestionar los canales de conversación con los clientes finales.
  • Gestionar los canales de comunicación con los clientes para una correcta resolución de las incidencias y dudas con los usuarios.
  • Gestión de la comunicación en el canal de ecommerce y control de ventas y stock.

Qué buscamos en ti

  • Disfrutas trabajando en un entorno dinámico y multidisciplinar, afrontando y ejecutando los retos con atención al detalle.
  • Tienes un perfil marketiniano y te encanta buscar la mejor forma de comunicar con tus clientes.
  • Tienes conocimiento de los principales KPIs del negocio y capacidad para generar informes de cara a analizar los resultados.
  • Eres organizado y autónomo y siempre trabajas con el objetivo de crecer.
  • Tienes empatía por los usuarios y te apasiona mejorar su experiencia en Time Out.
  • Hablas castellano, catalán e inglés con fluidez.

Qué esperamos de ti

  • 2+ años de experiencia trabajando en el canal de CRM
  • Experiencia trabajando con SalesForce Marketing Cloud, Adobe Campaign o similares
  • Excelentes habilidades de redacción 
  • Capacidad analítica para ser capaz de tomar decisiones según los resultados.
  • Habituado a trabajar con objetivos marcados y timings ajustados
  • Capacidad de trabajar en equipo para buscar el mejor resultado colectivo
  • Tienes conocimientos de HTML/CSS
  • Familiarizado con la tecnología del canal CRM y las herramientas de segmentación de bases de datos
  • Organizado, independiente y multidisciplinar
  • Atención al detalle

Qué ofrecemos

  • Contrato indefinido
  • Remuneración negociable
  • Incorporación a un equipo de gente genial que se lo pasa bien trabajando.. ¡y consiguiendo resultados! 


What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover.  At the same time there are common characteristics and values we all share. To join our team, you’ll want to… 

  • Be commercially astute
  • Either have experience at or want to dive headfirst into a fast-paced digital-first company
  • Think globally
  • Have excellent communication and relationship building skills
  • Have a high sense of ownership, urgency and drive
  • Be a team player

About Our Culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc

It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.

Time Out Group has been named one of the Most Innovative Companies for 2020 by Fast Company - this prestigious annual list honours the businesses making the most profound impact on both industry and culture, showcasing a variety of ways to thrive in today’s fast-changing world. The Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market. 

Time Out Media’s digital and physical media proposition comprises websites, mobile, social media, print and live events. Across these platforms, Time Out distributes its high-quality content – written and curated by local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 328 cities and 58 countries. The Company is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The world’s first food and cultural market experience based wholly on editorial curation, Time Out Market captures decades of local knowledge, independent reviews and expert opinions. Everything that is being offered in Time Out Market must have been reviewed with four or five stars, and not one star less, by independent Time Out journalists.

The first Time Out Market opened in Lisbon in 2014 and is now Portugal’s most popular attraction with 4.1 million visitors in 2019. Following this success, five new Time Out Markets opened in North America in 2019 in Miami, New York, Boston, Montréal and Chicago. A further pipeline of other global locations includes Dubai, Porto, London and Prague. 

Across both business divisions, the Group’s mission is to help people around the world go out better. 

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. It’s our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.

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