User Experience Researcher

Location: London (hybrid arrangement)
Department: Technology
Reporting to: Customer Experience Design Director

Experience Design at Time Out

Our Experience Design Team is growing and we are tasked with researching and developing product and service
solutions that consider all the complexities of delivering business and customer value. We will bring together the
best of strategy, design, and technology development.

To apply for this role, please share with us CV and Portfolio.

Key Responsibilities

  • Participate in concept sessions leveraging ethnographic research and design thinking.
  • Help us to deliver a customer first, experience led product to market that solves real world problems faced by our customers.
  • Leading the discovery and quantification of business value to ensure it is delivered early and often whist considering user and customer needs, maximising user understanding, usability, and market viability.
  • Switch between market analysis and discovery with continuous new feature development and user testing.
  • Maintain a relevant level of technical knowledge, understanding how to prioritise features within the customer
    journey against technical complexity, while helping them achieve their goal through the service.
  • Introduce trends and exemplars across a variety of emerging technologies.
  • Balance customer frictions and needs with our clientʼs business goals, market viability, and technical feasibility
  • Deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes with Figma/XD, Adobe CS, Miro and other tools.
  • Incorporate user research and usability testing to iterate on product solutions.
  • Collaborate effectively with multi-disciplinary teams including product managers, engineers, marketers, and senior management.
  • Help to communicate the productʼs vision and articulate design decisions and trade-offs to partners and clients,
    both verbally and visually.

Skills & Experience

  • Proven analytical and problem analysis skills - able to draw meaningful conclusions from data and use to present business cases and demonstrate success through key metrics.
  • Demonstrate understanding of various research methodologies, and how to apply the appropriate research methodology to the project needs.
  • Influencing skills to facilitate cross-functional working across Time Out Media and Market.
  • Identifying new tools and techniques improve processes, driving speed and cost reduction in experimentation.

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover.  At the same time there are common characteristics and values we all share. To join our team, you’ll want to… 

  • Be commercially astute
  • Either have experience at or want to dive headfirst into a fast-paced digital-first company
  • Think globally
  • Have excellent communication and relationship building skills
  • Have a high sense of ownership, urgency and drive
  • Be a team player

About Our Culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

As our cities have reopened, we have embraced a hybrid way of working that gives us the opportunity to work remotely, as well as from the office; offering the flexibility that brings many benefits to our lives, as well as still providing a space where we can connect and collaborate as part of our Time Out community.

About Time Out Group plc

Time Out Group is a global media and hospitality business that inspires connection and joy by capturing the soul of the world’s greatest cities through its two divisions – Time Out Media and Time Out Market.

Time Out launched in London in 1968 with a magazine to help people discover the exciting new urban cultures that had started up all over the city. Today, Time Out’s professional journalists curate the best things to do, see and eat in 333 cities in 59 countries.

Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs and unique cultural experiences together under one roof. From cooking classes with top chefs to installations from local artists and live entertainment, Time Out Market captures the soul of the city.

The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into the most popular destination in the city with 4.1m locals and tourists visiting in 2019. The success of Lisbon brought further expansion in North America, with Time Out Market opening in five major cities in 2019: Miami, New York, Boston, Chicago and Montreal. In 2021, Time Out Market expanded into the Middle East with Time Out Market Dubai, and more Time Out Market locations are in the pipeline including Porto, London, Prague and more.

Time Out Group was named International Brand of the Year 2021 in the Campaign Publishing Awards – awarding bravery, editorial innovation and forward thinking. While Time Out Market won the Most Innovative Food & Beverage Concept Award at the Global RLI (Retail & Leisure International) Awards 2021.

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