General Manager, Time Out Market Boston

General Manager, Time Out Market Boston
Location: Boston, MA
Reporting to: Director of Operations and or CEO
Internal: Time Out Market

Role Overview

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

Our Market General Manager takes the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

Responsibilities:

  • Accommodate and anticipate guests needs
  • Develop and implement operating standards, policies, and procedures to be followed by the management team
  • Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with       company's expectations
  • Responsible for to hiring, training, management, coaching, counseling, and evaluation of all members of the team
  • Develop skills of the management team in accordance with the succession planning goals set by the company
  • Evaluate all Vendor operations and meet with each Vendor on a monthly basis to review their operations and ensure TOM remains the ‘best of the city”. 
  • Evaluate all relationships with outside partners, contractors, and vendors on a frequent basis
  • Consistently monitor sales and expenses, approving all purchase orders before they are executed
  • Work closely in the development of the budget; manage P&L and ensure managers’ report all variances on a timely basis (minimally, once a month)
  • Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts
  • Manage weekly forecasting of cost expenditures and staffing vs. sales
  • Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the establishment
  • Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
  • Interact with all department personnel and restaurant staff as needed
  • Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
  • Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
  • Monitor guest satisfaction on all levels, including social media platforms
  • Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law
  • Participate in community events and ensure corporate social responsibility goals of the company are met
  • Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant
  • Monitor market trends, research consumer markets and competitor’s activities to identify opportunities and key issues
  • Oversee marketing and advertising activities to ensure consistency with product line strategy
  • Lead in creating sales goals
  • Accurately forecast staffing needs to ensure optimum customer service
  • Ensures that private events, catering, and banquets are successfully executed
  • Control cash and other receipts by adhering to cash handling procedures
  • Prepare all required paperwork, including forms, reports and schedules
  • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
  • Ensure that all products are received in accordance with the venues receiving policies and procedures
  • Assists and conducts conflict resolution, corrective actions and coaching
  • Oversee and ensure that employee performance appraisals are completed in a timely manner
  • Ensure that talent and technical production are working smoothly; create special mood for the guests
  • Work with Marketing and Event Management to ensure TOM cultural exhibitions and performances are booked and executed to TOM standards
  • Assists and/ or completes additional tasks as assigned

 

Skills:

  • Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate
  • Ability to provide incentives for staff to go above and beyond the expectations of their roles
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
  • Ability to speak to guests fluently regarding the food, beverage, and overall concept
  • Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques
  • Ability to follow-up and make accurate decisions
  • Strong problem-solving skills
  • Ability to maintain a high level of confidentiality
  • Ability to write reports, business correspondence and procedure manuals
  • Ability to demonstrate a positive attitude always
  • Ability to keep an open and objective view
  • Ability to listen empathetically and be respectful always
  • Ability to maintain composure and stay focused
  • Ability to maintain personal integrity
  • Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadline

 

Additional functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following support functions, with the percentage of time performing each function to be solely determined by the CEO or Director of Operations based upon the particular requirements of the operation.

  • Maintain compliance with necessary operational policies, including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures and Liquor Laws

General Requirements:

  • 21+ years of age
  • Possession of or the ability to possess all state required work cards
  • Proof of eligibility to work in the United States
  • Serve Safe Certified

 

Education Requirements:

  • High School Diploma required. Bachelor’s degree preferred


Working Knowledge Requirements:

  • Minimum of seven to ten (7-10) years of experience in the hospitality industry working in a high - volume restaurant
  • Proficient in Windows MS Office, Open Table, Outlook
  • Knowledge of POS and back office reporting systems, operations, fine dining procedures, and beverage service, special events and banquets
  • Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls as it applies to bar product
  • Knowledge of state and local laws as it applies to liquor, labor, and health code regulations


Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Must present and maintain a professional image to further the overall theme of the venue
  • Must have good positive energy throughout the day
  • Must be able to read the computer monitors
  • Must be able to print legibly for employees, management, and guests to read
  • Must be observant and quick to respond to various situations
  • Must be able to move quickly through work and set the pace in the office and/or venue
  • Must be able to sit and/or stand for extended periods of time
  • Must be dexterous and able to participate in all service aspects.
  • Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
  • Must be able to push and lift up to 25 lbs
  • Ability to use hands to handle, or feel objects, tools or controls
  • Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
  • Ability to talk, hear, taste, and smell
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

 

Work Environment and Schedule:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Small to Medium office environment\
  • Personal desk space
  • Restaurant environment
  • 5-25% Local Travel
  • Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume
  • Work varied shifts to include days, nights, weekends and holidays

What we look for in a candidate:

Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

  • Be commercially astute
  • Either have experience at or want to dive headfirst into a fast-paced digital-first company
  • Think globally
  • Have excellent communication and relationship building skills
  • Have a high sense of ownership, urgency and drive
  • Be a team player

Culture Fit:

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender reassignment; race; religion or belief; sex; sexual orientation; marriage and civil partnership; and pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world and the pursuit of happiness, after all, we are in the happiness business.

Company Overview – Time Out Market

Time Out Group comprises two business divisions. Time Out Digital and Time Out Market. In 2014, Time Out Market Lisbon opened in Lisbon – a food and cultural market bringing the best of the city together under one roof: its best restaurants, bars and cultural experiences based on editorial curation. In 2017, Time Out Market Lisbon saw 3.6 million visitors. Now Time Out Group is rolling the format out to other cities as part of its growth strategy. Time Out Market Miami is set to open in 2018, Boston and Chicago in 2019 and the Group is scoping locations around the globe.

About Time Out Group plc

Time Out is the leading global media and entertainment business that inspires and enables people to make the most of a city. It all started in 1968 in London, today Time Out is present in 108 cities in 39 countries, reaching a global monthly audience of 217 million.

Everything we do helps people discover, book and share what the world’s cities have to offer. From our powerful content and top-quality curation to the products and selected offers that can be booked directly with us, the solutions for partners to connect with our audience, or the imagination of our Live Events – we are global and no one knows the city like us. Our global reach includes a massive online presence, mobile applications, city magazines, guides and more. Now Time Out Market is taking that to the next level, bringing the best of a city together under one roof in Lisbon, and in other cities around the world soon.

In June 2016, Time Out Group was listed on London's AIM stock exchange, raising investment to position the company for the next stage of its growth and development. It is an exciting time as we’re transforming this iconic brand into a digital, transactional business and continue to shape the future of the city experience for both locals and visitors.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. Our integrity, passion, curiosity, creativity and openness make us successful and a unique team.