Head of HR, North America

Location:  New York

Reporting to: HR Director, Time Out Group



Role Overview


As Head of HR, North America you will be an integral part of the US leadership team and will work closely with the Group HR Director to deliver a global people strategy and operating plan which ensures our business divisions have the right capacity and capability to achieve their strategic aims.

We are looking for an experienced Head of HR who has a background in working across the hospitality sector, but can appreciate the nuances of a media organization, operating in an international setting. This is a true generalist role suitable to a confident and pro-active individual, who is comfortable challenging the conventional approach when required and is also willing to ‘muck-in’ and do operational tasks as necessary.  Someone who can adapt to our cultural idiosyncrasies and who can support the Group HR Director to ‘make things happen’ would be a great fit. 

You will head up a small team based in the New York office providing a full operational support service to the North American team involving all aspects of HR and Recruitment within both the Markets and Media divisions.   You will take responsibility for the North American client group providing HR support and ensuring the provision of a professional and high-quality HR service.  The HR team is a strong part of the organization and aim to deliver excellent customer focused HR support to the global business. 

Key requirements:

  • To ensure best practice is defined and delivered in all aspects of HR for the North American teams;
  • Is used to working in a consumer facing business and dealing with hourly-paid staff members.
  • To be the first point of contact for the General Managers and Finance & Human Resource Supervisor within the Time Out Markets (TOM), as well as line Managers within the Media business to discuss any issues and provide expert advice
  • Develop a clear understanding of the TOM local, state and federal labor, employment laws and statutes and work with the property teams to ensure compliance and limit TOM liabilities.
  • Coaching and inspiring leaders to consistently improve their capability and effectiveness 
  • Promoting a diverse and inclusive workplace that reflects the cities we serve, starting at recruitment phase throughout the full employment cycle. 
  • Deliver programs which drive improved performance, engagement, and retention
  • Support the design and delivery of appropriate training and development interventions;
  • Proactively managing any complex employee relations issues, ensuring advice is compliant with local state laws;
  • Resourcing a variety of roles and promoting an exceptional candidate experience.
  • In-depth knowledge of benefit programs, including experience of administering and ensuring compliance.
  • Support the Recruiter with providing guidance on the employee lifecycle, including onboarding, payroll and benefits.
  • Management of the annual performance review (PDR) process and facilitating training needs
  • Design and deliver line manager HR training to ensure the business is continually renewing and improving its core capability;
  • Developing and executing specific projects around HR change programs, including compensation and benefits projects
  • Management and development of your team to ensure they are continually progressing and providing the best possible service;
  • Complete special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information
  • Accurate processing and administration of confidential data with a high level of attention to detail


Personal Attributes

  • An excellent track record of HR best practice and developments in all areas and willing to be hands on with operational matters as well as inputting at a strategic level;
  • Strong skills in building and maintaining professional relationships;
  • Strong influencing skills, able to manage and steer highly intelligent and demanding individuals to achieve results;
  • Hospitality experience within NY state would be a plus.
  • Able to project a professional, credible image with confident communication skills (both orally and in writing);
  • Solid HR experience and willing to keep up to date technically, to provide advice to others;
  • Experience in managing recruitment exercises and processes;
  • Proven ability to facilitate meetings and discussions to ensure achievement against objectives;
  • Experience of implementing and delivering training programs;
  • Coaching skills to assist in day to day support to managers and Execs;
  • Demonstrate a commercial, pragmatic approach to solving problems and negotiating terms or agreements;
  • Able to provide alternative, creative or flexible solutions and convince others;
  • Willing to be a proactive, collaborative member and contributor to the global HR team
  • Ability to prepare data in a compelling manner;
  • A self starter able to work on a stand alone basis as well as demonstrable experience of successfully working in a global  team;
  • Trustworthy and able to maintain confidentiality.

What we look for in a candidate


Time Out is a company filled with individuals as diverse as the cities we live in and cover.  At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

  • Be commercially astute
  • Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
  • Think globally…but realistically
  • Have excellent communication and relationship building skills
  • Have a high sense of ownership, urgency and drive
  • Be a team player

Culture Fit

At Time Out Group we believe in diversity and equal opportunity for all people.  We do not discriminate against external or internal candidates on the basis of age; disability; gender reassignment; race; religion or belief; sex; sexual orientation; marriage and civil partnership; and pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.


About Time Out Group plc



Time Out Group is a global media and leisure business that inspires and enables people to explore and enjoy the best of the city.

It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.

Time Out Group has been named one of the Most Innovative Companies for 2020 by Fast Company - this prestigious annual list honours the businesses making the most profound impact on both industry and culture, showcasing a variety of ways to thrive in today’s fast-changing world. The Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market.

Time Out Media’s digital and physical media proposition comprises websites, mobile, social media, print and live events. Across these platforms, Time Out distributes its high-quality content – written and curated by local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 328 cities and 58 countries. The Company is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch over 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in Lisbon in 2014 and is now Portugal’s most popular attraction with 4.1 million visitors in 2019. Following this success, five new Time Out Markets opened in North America in 2019 in Miami, New York, Boston, Montréal and Chicago. A further pipeline of other global locations includes Dubai, Porto, London and Prague.

Across both business divisions, the Group’s mission is to help people around the world go out better. 



Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. It’s our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.