Maintenance Engineer

Maintenance Engineer

Location: Boston, MA

Reporting to: General Manager

Internal: Time Out Market

Role Overview

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.


The Maintenance Engineer will be responsible for oversight and execution of general maintenance and repairs for the Time Out Market, ensuring a satisfactory customer and vendor experience.



  • Ensure the Market is in full working order and maintenance requests are being fulfilled for all locations (including FOH, BOH, vendor kitchens, and kiosks).

  • Perform a variety of trades to ensure stations are in good repair, including carpentry, plumbing, electrical, HVAC, and tiling

  • Create daily, weekly, and monthly checklist through CMS support software to ensure all building needs are being met and checked as needed

  • Partner with Market Operations Management to ensure recordkeeping and documentation is in full compliance to ensure smooth operations as well as limit liabilities with city, federal, and state laws

  • Ensure health, safety, and sanitation requirements are in compliance with the Department of Health, OSHA, and any city or state agencies

  • Oversee maintenance projects, and execute preventative/planned requests, ensuring no emergencies/reactive needs arise

  • Contract with suppliers and vendors to perform necessary tasks as needed

  • Respond to all building related safety concerns, breakdowns, and maintenance visits

  • Participate in maintenance associate personnel hiring, including interviewing, training, and professional development

  • Supervise all maintenance associate personnel, and suppliers/vendors as needed

  • Delegate tasks to maintenance associates as needed

  • Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions and provide accurate information

  • Ensure that no members of the staff are permitted to work if they are not suitably dressed or groomed

  • Manage maintenance budget, enforcing strict guidelines for maintenance requests

  • Develop and implement cost saving and profit enhancement measures

  • Make decision and take actions based on previous experience and good judgement, revising procedures as needed to accommodate unusual situations

  • Interact with all department personnel, Market and vendor staff as needed

  • Maintain positive and professional relations with vendors. Manage interaction of vendors on property with our staff

  • Create and execute action plans for any areas that need improvement or are in a critical situation

  • Maintain a professional, neat and well-groomed appearance adhering to Company standards




General Requirements

  • 21+ years of age

  • Possession of or the ability to possess all state required work cards

  • Proof of eligibility to work in the United States


Education Requirements

  • High School Diploma required. Bachelor’s Degree preferred.


Working Knowledge Requirements

  • Minimum of 2 year’s experience in a similar role, within a commercial hospitality venue a plus

  • Previous experience supervising personnel preferred

  • Mastery knowledge of electrical, plumbing, HVAC, carpentry, tiling, and state/city building codes

  • Superior understanding of maintenance & rehabilitation (painting, drywall, patching)

  • Strong ability to accurately compute and manipulate mathematical calculations, and provide a variety of methods to solve both mathematical and practical problems in situations where only limited standardization exists

  • Must have strong working knowledge of hand/power tools



  • Must have strong problem-solving skills

  • Ability to lead by example

  • Ability to act in a professional manner always

  • Ability to communicate effectively and assertively in multiple languages, both verbally and in writing, the staff, clients, and the public

  • Ability to maintain a high level of confidentiality

  • Ability to write reports, business correspondence, and procedure manuals

  • Ability to demonstrate a positive attitude always

  • Ability to keep an open and objective view

  • Ability to listen empathetically and be respectful always

  • Ability to maintain composure and stay focused

  • Ability to maintain personal integrity

  • Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

  • Ability to handle a fast-paced, busy, and somewhat stressful environment

  • Ability to work under pressure and meet deadlines

  • Ability to demonstrate punctuality and reliability, role modeling attendance for other employees


Physical Demands

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Must present and maintain a professional image to further the overall theme of the venue

  • Must have good positive energy throughout the day

  • Must be able to read computer monitors

  • Must be able to print legibly for employees, management, and guests to read

  • Must be observant and quick to respond to various situations

  • Must be able to move quickly throughout work and set the pace in the office and/or venue

  • Must be able to sit and/or stand for extended periods of time, including standing for up to 5 hours

  • Must be dexterous and able to participate in all service aspects

  • Must be able to twist, tow (push or pull), reach, bend, climb, and carry as necessary

  • Must be able to push and lift up to 25 lbs

  • Ability to use hands to handle, or feel objects, tools or controls

  • Ability to reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl

  • Ability to talk, hear, taste and smell

  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus


Work Environment and Schedule

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Small to Medium office environment

  • Personal desk space

  • Restaurant environment

  • 5-25% Local Travel

  • Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume

  • Work varied shifts to include days, nights, weekends, and holidays.


Culture Fit:

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender reassignment; race; religion or belief; sex; sexual orientation; marriage and civil partnership; and pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world and the pursuit of happiness, after all, we are in the happiness business.

Company Overview – Time Out Market

Time Out Group comprises two business divisions. Time Out Digital and Time Out Market. In 2014, Time Out Market Lisbon opened in Lisbon – a food and cultural market bringing the best of the city together under one roof: its best restaurants, bars and cultural experiences based on editorial curation. In 2017, Time Out Market Lisbon saw 3.6 million visitors. Now Time Out Group is rolling the format out to other cities as part of its growth strategy. Time Out Market Miami is set to open in 2018, Boston and Chicago in 2019 and the Group is scoping locations around the globe.

About Time Out Group plc

Time Out is the leading global media and entertainment business that inspires and enables people to make the most of a city. It all started in 1968 in London, today Time Out is present in 108 cities in 39 countries, reaching a global monthly audience of 217 million.


Everything we do helps people discover, book and share what the world’s cities have to offer. From our powerful content and top-quality curation to the products and selected offers that can be booked directly with us, the solutions for partners to connect with our audience, or the imagination of our Live Events – we are global and no one knows the city like us. Our global reach includes a massive online presence, mobile applications, city magazines, guides and more. Now Time Out Market is taking that to the next level, bringing the best of a city together under one roof in Lisbon, and in other cities around the world soon.

In June 2016, Time Out Group was listed on London's AIM stock exchange, raising investment to position the company for the next stage of its growth and development. It is an exciting time as we’re transforming this iconic brand into a digital, transactional business and continue to shape the future of the city experience for both locals and visitors.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. Our integrity, passion, curiosity, creativity and openness make us successful and a unique team.