CRM Assistant

Reporting to: CRM & Merchandising Manager

Department: E-Commerce


Role Overview

The Global CRM & Merchandising team supports all Time Out cities across numerous countries as well as offering support to our vast network of affiliate partners. This role is to be the key coordinator for all member communication, member acquisition initiatives and tactics to drive traffic and interest into the Time Out Markets opening in North America in 2019 and beyond.  The communication (mainly through email) drives members to our city sites where the successful candidate needs to ensure that there is merchandising as well as engaging and relevant content. The role reports to the North American CRM & Merchandising Manager to whom they will also support in any related activities including reporting, data management and member acquisition. 


Key Responsibilities

  • Coordinate, build & deploy CRM communications through channels including Email (primary channel), PUSH, SMS, landing pages and Social
  • Report on the performance of CRM communications and provide actionable insights for improvement
  • Responsible for all manual data loads for segmentation and reporting
  • Implement Time Out Market communication and marketing plans
  • Work closely with editorial and commercial stakeholders
  • Support the North American CRM & Merchandising Manager in any CRM activity needed


Skills and Experience

  • Excellent attention to detail
  • A solutions-oriented team player who is comfortable working in a matrixed organization.
  • Excellent verbal and written communication skills with ability to manage stakeholders effectively.
  • Ability to work independently and problem solve when needed
  • Strong organizational skills with the ability to multi-task and prioritize tasks, with exceptional time and project management skills.
  • Ability to work under pressure to tight deadlines while retaining quality and style necessary.
  • Advanced Excel functions (Pivot tables, Vlookups, data sources etc) experience preferable but not essential
  • Experience in email and content marketing advantageous
  • Knowledge or want to learn basic SQL, HTML & JavaScript
  • Adobe Web analytics experience preferable but not essential 
  • Salesforce Marketing Cloud experience preferable but not essential 

Interested in applying but don't tick all the boxes on the list? Please apply, we'd still love to hear from you. 

What we look for in a candidate
Time Out is a company filled with individuals as diverse as the cities we live in and cover.  At the same time there are common characteristics and values we all share. To join our team, you’ll want to… 

  • Be commercially astute
  • Either have experience at or want to dive headfirst into a fast-paced digital-first company
  • Think globally
  • Have excellent communication and relationship building skills
  • Have a high sense of ownership, urgency and drive
  • Be a team player


Culture Fit
At Time Out Group we believe in diversity and equal opportunity for all people.  We do not discriminate against external or internal candidates on the basis of age; disability; gender reassignment; race; religion or belief; sex; sexual orientation; marriage and civil partnership; and pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc

Time Out Group is a global media and entertainment business that inspires and enables people to explore and enjoy the best of the city.

It all started in 1968 in London when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.

Time Out Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market. Across both business divisions, the Group’s mission is to help people around the world go out better.

Time Out Media’s digital and physical presence comprises websites, mobile, social media, magazines and Live Events. Across these platforms, Time Out distributes its high-quality content – written and curated by professional journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 315 cities and 58 countries. Time Out is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch over 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences, based on the editorial curation Time Out has always been known for.  The first Time Out Market opened in 2014 in a historic market hall in Lisbon and quickly turned into a huge success; with 3.9 million visitors in 2018 it is now Portugal’s most popular attraction. This unique format, which is all about making high-quality fine food affordable and accessible for all, is now coming to other great cities around the world. New Time Out Markets are open in Miami, New York, and Boston, with more on the way in Chicago and Montreal in 2019; in Dubai in 2020, London-Waterloo in 2021 and Prague in 2022 – all featuring the cities’ best and most celebrated chefs, restaurateurs, drinks and cultural experiences.

In June 2016, Time Out Group was listed on London's AIM stock exchange, raising investment to position the company for the next stage of its growth and development. It’s an exciting time as we’re transforming this iconic brand into a global media and entertainment brand and continue to shape the future of the city experience for both locals and visitors.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. It’s our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.