Barback

Barback

Location: New York, US

Reporting to: Market Bar Managers – Market Managers

Internal: Time Out Market

Role Overview

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

Our Market Barbacks provide outstanding guest service and product to ensure that each of our guests enjoy a memorable experience with each visit. 

Responsibilities

        Provide service to Bartenders, Beverage Runners and Guests in a timely manner

        Assist bartender with taking guest orders and ensuring proper product is served to guests

        Appear in uniform for all shifts at scheduled time

        Polish and wash glassware throughout the shift

        Prepares all mixes and garnishes

        Ensure proper rotation of all liquor, beer, wine and consumable items

        Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift.

        Keep back bar clean and organized.

        Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles  

        Proper setup and maintenance of event and or banquet function spaces

        Assist with loading/unloading of miscellaneous equipment, such as boxes, food and beverage product

        Responsible to ensure all stocking is complete, requisitions are filled out and any shortage of stock is reported

        Maintain opening/closing liquor, beer, wine and consumables par

        Inform management of any complaint, comments or incident

        Ability to create and maintain service rapport

        Respond to guest inquiries and requests in a courteous and polite manner

        Anticipate guest needs

        Provide information to guests regarding our venues, menus and pricing

        Adhere to all company standard operating procedures. Maintain all company service sequence standards

        Recognize and cultivate regular Guests and repeat business

        Maintain line of sight/atmosphere control by circulating through your work area throughout shift

        Report any incidents of theft, vandalism, or violations

        Respond to Guest concerns/complaints and correct errors or resolve complaints with a positive attitude

        Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated

        Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention

        Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures and all state and federal liquor laws. Maintain Company Safety and Sanitation Standards

        Ensure nightly/weekly and opening/running/closing duties are completed

        Record and report any equipment failure and/or safety hazards to a Manager immediately

Skills:

        Create and maintain a sense of urgency

        Ability to perform basic mathematical equations

        Must have strong problem-solving skills

        Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

        Ability to maintain a high level of confidentiality

        Ability to demonstrate a positive attitude always

        Ability to keep an open and objective view

        Ability to listen empathetically and be respectful always

        Ability to maintain composure and stay focused

        Ability to maintain personal integrity

        Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

        Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

 

General Requirements:

        21+ years of age

        Possession of or the ability to possess all state required work cards

        Proof of eligibility to work in the United States

 

Education Requirements:

        High School Diploma preferred

Working Knowledge Requirements:

        Must have a minimum of six months to one year of direct work experience

        POS systems

        Bar and lounge operations

        Knowledge of drink recipes

        Knowledge of beer, wine and spirits

        Opening and closing duties

        Proper lifting techniques

        Guest relations

        Sanitation and safety

        Safe alcohol service

        Beverage presentation

        High volume operations

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

        Must present and maintain a professional image to further the overall theme of the venue

        Must have good positive energy to make it through the day

        Must be able to read the computer monitors

        Must be able to print legibly for guests to read

        Must be observant and quick to respond to various situations

        Must be able to move quickly through work and set the pace at venue

        Must be able to sit and/or stand for extended periods of time

        Must be dexterous and able to participate in all service aspects.

        Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

        Must be able to push and lift up to 50 lbs.

        Ability to use hands to handle, or feel objects, tools or controls

        Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

        Ability to talk, hear, taste, smell, and see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus      

 

Work Environment and Schedule:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

        Restaurant environment

        Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume

        Work varied shifts to include days, nights, weekends and holidays

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover.  At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

        Be commercially astute

        Want to dive headfirst into great service and hospitality company

        Have excellent communication and relationship building skills

        Have a high sense of ownership, urgency and drive

        Be a team player

Culture Fit

At Time Out Group we believe in diversity and equal opportunity for all people.  We do not discriminate against external or internal candidates on the basis of age; disability; gender reassignment; race; religion or belief; sex; sexual orientation; marriage and civil partnership; and pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc


 

Time Out Group is a global media and leisure business that inspires and enables people to explore and enjoy the best of the city.

It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.

Time Out Group has been named one of the Most Innovative Companies for 2020 by Fast Company - this prestigious annual list honours the businesses making the most profound impact on both industry and culture, showcasing a variety of ways to thrive in today’s fast-changing world. The Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market.

Time Out Media’s digital and physical media proposition comprises websites, mobile, social media, print and live events.

Across these platforms, Time Out distributes its high-quality content – written and curated by local expert journalists - around the best food, drinks, culture, art, music, theatre, travel and entertainment in 328 cities and 58 countries. The Company is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in Lisbon in 2014 and is now Portugal’s most popular attraction with 4.1 million visitors in 2019.

Following this success, five new Time Out Markets opened in North America in 2019 in Miami, New York, Boston, Montréal and Chicago. A further pipeline of other global locations includes Dubai, Porto, London and Prague.
Across both business divisions, the Group’s mission is to help people around the world go out better. 

Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'.


Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. It’s our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.