Assistant General Manager, Boston

Market AGM – Assistant General Manager

Location: Boston, MA

Reporting to: Market GM

Internal: Time Out Market

Role Overview

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

Our AGM takes the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.


  • Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations
  • Focus on succession management, training and, development of all TOM employees
  • Delegate responsibility to the management team as needed and enforce existing policy consistently
  • Oversee and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the restaurant team
  • Oversee the weekly schedule for both TOM staff and contracted staff
  • Oversee payroll for the hourly and management staff, conduct pre-shift meetings, and assist team members with any inquiries
  • Develop and implement operating standards, policies, and procedures to be followed by the management team
  • Excellent communication skills required, both verbally and in writing, to provide clear direction to the management and service teams
  • Assign and instruct the employees and managers in the details of their work; observe performance and encourage improvement where necessary
  • Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other TOM and Vendor employees
  • Interact with all department personnel, restaurant staff and Vendor staff as needed
  • Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations
  • Ensure that no members of staff are permitted to work if they are not suitably dressed, groomed or showing symptoms of sickness
  • Develop and implement cost-saving and profit-enhancing measures
  • Maintain positive and professional relations with vendors, managing vendor interaction on the property with our staff
  • Monitor guest satisfaction on all levels, including social media platforms
  • Ensure health, safety, and sanitation requirements are in compliance with the Department of Health, OSHA, and any city or state agencies such as the Department of Buildings and the Fire Department

  • Skills:
  • Must have strong problem-solving skills
  • Ability to lead by example
  • Ability to act in a professional manner always
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
  • Ability to maintain a high level of confidentiality
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to demonstrate a positive attitude always
  • Ability to keep an open and objective view
  • Ability to listen empathetically and be respectful always
  • Ability to maintain composure and stay focused
  • Ability to maintain personal integrity
  • Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
  • Ability to handle a fast-paced, busy, and somewhat stressful environment
  • Ability to work under pressure and meet deadlines

    Additional functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following support functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the operation.
Participate in the development of the annual budget for the entire restaurant; develop short and long-term financial operating plans
Attend mandatory meetings including divisional meetings, executive meetings, and staff meetings
Participate in community events
Utilize traditional software programs such as OpenTable, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Tevalis, and any department-specific systems in use
Keep work area clean and organized
Ensure confidential documents are kept in a secured area
Properly dispose of confidential documents containing any personally identifiable information via shredding or pulverization
Complete other duties as assigned by the General Manager
Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards
Maximize restaurant profitability, implementing effective controls of departmental processes and prime (food & labor) costs
Monitor the restaurant’s budget as well as TOM and Vendor revenues to ensure efficient operations, including revenue and labor expense control
Maintain compliance with TOM policies and procedures, as well as city, state, and federal laws
Maintain compliance with necessary operational policies, including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures and Liquor Laws

General Requirements:

21+ years of age
Possession of or the ability to possess all state required work cards

Proof of eligibility to work in the United States
Education Requirements:
High School Diploma required. Bachelor’s degree preferred

Working Knowledge Requirements:

Minimum of three to five (3-5) years of restaurant operations experience required, with a minimum of one (1) year at AGM level or above

Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction

Above average skill in math and algebraic equations using percentage

Proficient in Windows Microsoft Office, Mac OSX, POS systems

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must present and maintain a professional image to further the overall theme of the venue

Must have good positive energy throughout the day

Must be able to read the computer monitors

Must be able to print legibly for employees, management, and guests to read

Must be observant and quick to respond to various situations

Must be able to move quickly through work and set the pace in the office and/or venue

Must be able to sit and/or stand for extended periods of time

Must be dexterous and able to participate in all service aspects.

Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

Must be able to push and lift up to 25 lbs

Ability to use hands to handle, or feel objects, tools or controls

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Ability to talk, hear, taste, and smell

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment and Schedule:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Small to Medium office environment

Personal desk space

Restaurant environment

5-25% Local Travel

Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume

Work varied shifts to include days, nights, weekends and holidays

Time Out is a company filled with individuals as diverse as the cities we live in and cover.  At the same time there are common characteristics and values we all share. To join our team, you’ll want to… 

  • Be commercially astute
  • Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
  • Think globally
  • Have excellent communication and relationship building skills
  • Have a high sense of ownership, urgency and drive
  • Be a team player

About Our Culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

US Media only: As our cities have reopened, we have embraced a hybrid way of working that gives us the opportunity to work remotely, as well as from the office; offering the flexibility that brings many benefits to our lives, as well as still providing a space where we can connect and collaborate as part of our Time Out community.

About Time Out Group plc

Time Out Group is a global media and leisure business that inspires and enables people to explore and enjoy the best of the city.

It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.

Time Out Group has been named one of the Most Innovative Companies for 2020 by Fast Company - this prestigious annual list honours the businesses making the most profound impact on both industry and culture, showcasing a variety of ways to thrive in today’s fast-changing world. The Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market. 

Time Out Media’s digital and physical media proposition comprises websites, mobile, social media, print and live events. Across these platforms, Time Out distributes its high-quality content – written and curated by local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 328 cities and 58 countries. The Company is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The world’s first food and cultural market experience based wholly on editorial curation, Time Out Market captures decades of local knowledge, independent reviews and expert opinions. Everything that is being offered in Time Out Market must have been reviewed with four or five stars, and not one star less, by independent Time Out journalists.

The first Time Out Market opened in Lisbon in 2014 and is now Portugal’s most popular attraction with 4.1 million visitors in 2019. Following this success, five new Time Out Markets opened in North America in 2019 in Miami, New York, Boston, Montréal and Chicago, and we recently celebrated the opening of Time Out Market Dubai in April 2021. A further pipeline of other global locations includes Porto, Prague, Abu Dhabi and London. 

Across both business divisions, the Group’s mission is to help people around the world go out better. 

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. It’s our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.