CRM & Merchandising Executive, EMEA

Location: London
Reporting to: CRM & Merchandising Manager, EMEA
Internal: E-Commerce


Role Overview

The Global CRM & Merchandising team supports all Owned and Operated cities across numerous countries as well as offering support to our vast network of affiliate partners. As a centralised function, the CRM & Merchandising team aim to offer relevant, omni-channel timing communication to customers which aim to convert, retain, reactivate and grow our membership base.

This role will need to primarily co-ordinate with Editors from multiple different cities who supply the content needed for the regular email primarily communication and then use dynamic rules and programmatic logic within our Marketing Cloud to populate the correct content to our customers based on country, city, language, interest and past behaviour.

All communication will also need to ensure an online revenue opportunity (Merchandising) through our ecommerce shop or merchandising partner links.

The role also deals with data segmentation, reporting, member acquisition, weekly dedicated sends for commercial partners and supporting the EMEA CRM & Merchandising Manager in any related activities.


Key Responsibilities

  • Coordinate, build & deploy CRM communications through channels including Email (primary channel), PUSH, SMS, landing pages and Social
  • Responsible for all manual segmentation and reporting
  • Implement e-commerce merchandising/marketing plans
  • Work closely with editorial and commercial stakeholders
  • Support the EMEA CRM & Merchandising Manager in any CRM & Merchandising activity needed
  • Build and manage forms for acquisition such as competitions and gated content


Skills and Experience

  • Excellent attention to detail
  • A solutions-oriented team player who is comfortable working in a matrixed organization.
  • Excellent verbal and written communication skills with ability to manage stakeholders effectively.
  • Ability to work independently and problem solve when needed
  • Strong organizational skills with the ability to multi-task and prioritize tasks, with exceptional time and project management skills.
  • Ability to work under pressure to tight deadlines while retaining quality and style necessary.
  • Advanced Excel functions (Pivot tables, Vlookups, data sources etc) experience preferable but not essential
  • Experience in email and content marketing advantageous
  • Knowledge or want to learn basic SQL, HTML & JavaScript
  • Adobe Web analytics experience preferable but not essential 
  • Salesforce Marketing Cloud experience preferable but not essential


What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover.  At the same time there are common characteristics and values we all share. To join our team, you’ll want to… 

  • Be commercially astute
  • Either have experience at or want to dive headfirst into a fast-paced digital-first company
  • Think globally
  • Have excellent communication and relationship building skills
  • Have a high sense of ownership, urgency and drive
  • Be a team player


Culture Fit

At Time Out Group we believe in diversity and equal opportunity for all people.  We do not discriminate against external or internal candidates on the basis of age; disability; gender reassignment; race; religion or belief; sex; sexual orientation; marriage and civil partnership; and pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world and the pursuit of happiness, after all, we are in the happiness business.

Company Overview – Time Out Digital

Time Out Group comprises two business divisions. Time Out Market and Time Out Digital. Time Out Digital is the Group’s multi-platform media, entertainment and e-commerce business with a global content distribution network comprising online, mobile, apps, social channels, magazines, guides, Live Events and international licensing agreements. Time Out seeks to grow earnings from B2C and B2B relationships through e-commerce and offers as well as through advertising from businesses, including both global brands and local businesses. 

About Time Out Group plc

Time Out is, and always has been, your best friend in the city. It all began in London in 1968 when Time Out helped people explore the exciting new urban cultures that started up all over the capital and we have consistently maintained our status as the ‘go to’ source of inspiration for both locals and visitors alike. Today, Time Out is bringing its hunger for discovery and honest voice to 315 cities in 58 countries. We are proud to say that we are now the leading global media and entertainment business that inspires and enables people to make the most of the city. If you want to know about food, attractions, art, culture, shopping, nightlife and travel, then Time Out is your social companion.

Everything we do helps people discover, book and share what the world’s cities have to offer. From our powerful content and top-quality curation to the products and selected offers that can be booked directly with us, the solutions for partners to connect with our audience, or the imagination of our Live Events – we are global, and no one knows the city like us. Our global reach includes a massive online presence, mobile applications, city magazines, guides and more. Now Time Out Market is taking that to the next level, bringing the best of a city together under one roof in Lisbon, and in 2019, new Time Out Markets are set to open in Miami, New York, Boston, Chicago and Montreal.

In 2016, Time Out Group was listed on London's AIM stock exchange, raising investment to position the company for the next stage of its growth and development. It is an exciting time as we are evolving this iconic brand into a digital, transactional business and continue to shape the future of the city experience for both locals and visitors.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. We are all driven by our passion to deliver the very best of the city experience and by our belief in the power of discovery. Our integrity, passion, curiosity, creativity and openness make us successful and a unique team.

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