Market Chief Steward: Health & Safety

Market Chief Steward: Health and Safety

Location: New York, US

Reporting to: Assistant General Manager and General Manager

Internal: Time Out Market

Role Overview

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

The Market Chief Steward for Health & Safety is responsible for overseeing back-of-house operations and administration, ensuring full city, state, and federal compliance for a positive vendor and customer experience.

Responsibilities – Operations, Health & Safety

  • Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with Time Out Market expectations

  • Ensure health, safety, and sanitation requirements are in compliance with the Department of Health, and other city, state and federal agency policies that directly impact Market operations

  • Assure all kitchen and bar utensils are in working order, ensure they are fixed promptly if malfunctioning

  • Monitor all refrigerated walk-in units and walk-in products, assuring proper maintenance and product care is being attended throughout all concessions (including but not limited to cooling temps and proper labeling)

  • Audit refrigeration, temperature, and maintenance equipment logs consistently, assuring concessionaires and Time Out Market employees are documenting in accordance with city regulations

  • Monitor all Market storage, assuring proper maintenance and product care is being attended throughout all concessions (including but not limited to proper storage and labeling.

  • Review and become familiar with any product recalls, follow through accordingly

  • Inspect Market equipment, logs, and operations for full compliance

  • Develop and implement operating standards, policies, and procedures to be followed by the management team and concessionaires

  • Develop and implement cost-saving and profit-enhancing measures 

  • Manage third party relations and overnight cleaning process: create schedules, communicate with third party vendors when issues arise

  • Work with Maintenance Engineer and Assistant Maintenance Engineer, and liaise their relationships with vendors to ensure all Market equipment is functional

  • Work with maintenance to oversee internal waste management program and is liaison to our external waste management companies

  • Work with maintenance to oversee pest control program and is liaison to our external pest control program

  • Work with events team to assure all demos and events are compliant and all health and safety needs are met

  • Assure all proper signage is in place for both guests and employees

  • Conduct all health and safety-based training necessary for onboarding or continuation of best practices (including but not limited to equipment, safety drills, biohazard training, heavy lifting, etc.)

  • Communicate with Market AGM’s, GM, and Market Director of Operations on needs and issues as they arise

Responsibilities – Concessionaires

  • Monitor appearance, maintenance (including tech/POS maintenance), and set-up of concessions, kiosks, and common areas, including rooftop and employee only areas

  • Spot check concessionaire’s prepared products, communicate results and needed improvements to management

  • Ensure all concessionaires are in accordance with Time Out Market corporate policies, as well as city, state, and federal regulations

Responsibilities- Administrative

  • Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams 

  • Manage ordering / receiving process and schedule

  • Communicate, catalog, and update/maintain all necessary documentation (including but not limited to sanitation certificates, temp logs, cleaning logs, equipment repair history etc.)

  • Create and maintain a schedule for audits (including but not limited to third contracted labor, and cleaning crews as well as hired health inspector) and trainings (including but not limited to equipment, safety drills, biohazard training, heavy lifting, etc

Responsibilities - General 

  • Oversee and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the direct report team as needed 

  • Oversee the weekly schedule for all TOM staff direct reports and contracted staff

  • Excellent communication skills required, both verbally and in writing 

  • Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information 

  • Remain calm and alert, especially during emergency situations and / or heavy restaurant activity

  • Interact with all department personnel, restaurant staff and Vendor staff as needed 

  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations 

  • Ensure that no members of staff are permitted to work if they are not suitably dressed, groomed or showing symptoms of sickness


  • Must have strong problem-solving skills

  • Ability to lead by example

  • Ability to act in a professional manner always

  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

  • Ability to maintain a high level of confidentiality

  • Ability to write reports, business correspondence, and procedure manuals

  • Ability to maintain cost through supply inventory counts and ordering

  • Ability to demonstrate a positive attitude always

  • Ability to keep an open and objective view

  • Ability to listen empathetically and be respectful always

  • Ability to maintain composure and stay focused

  • Ability to maintain personal integrity

  • Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

  • Ability to handle a fast-paced, busy, and somewhat stressful environment

  • Ability to work under pressure and meet deadlines

Additional functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following support functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the operation.

  • Attend mandatory meetings including management meetings and staff meetings 

  • Participate in community events

  • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Tevalis, and any department-specific systems in use 

  • Keep work area clean and organized

  • Ensure confidential documents are kept in a secured area 

  • Properly dispose of confidential documents containing any personally identifiable information via shredding or pulverization 

  • Complete other duties as assigned by the AGM and General Manager 

  • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards

  • Maximize restaurant profitability, implementing effective controls of departmental processes

  • Maintain compliance with TOM policies and procedures, as well as city, state, and federal laws

  • Maintain compliance with necessary operational policies, including: Health and Safety, Food Hygiene, Maintenance and Emergency Procedures

General Requirements:

  •  21+ years of age

  • Possession of or the ability to possess all state required work cards

  • Proof of eligibility to work in the United States

Education Requirements:

  •  High School Diploma required. Bachelor’s degree preferred

  • Local Food Handlers Permit or the ability to complete the designated courses required to pass required courses and maintain needed permits

Working Knowledge Requirements:

  •  Minimum of three to five (3-5) years of hospitality or health and safety operations experience required, with a minimum of one (1) year of management experience with a focus on Health, Safety and Sanitation.

  • Knowledge of local Health and Safety Standards and BOH restaurant operations

  • Expert knowledge of public hospitality operations

  • Proficient in Windows Microsoft Office, Mac OSX, POS systems

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Must present and maintain a professional image to further the overall theme of the venue

  • Must have good positive energy throughout the day

  • Must be able to read the computer monitors

  • Must be able to print legibly for employees, management, and guests to read

  • Must be observant and quick to respond to various situations

  • Must be able to move quickly through work and set the pace in the office and/or venue

  • Must be able to sit and/or stand for extended periods of time

  • Must be dexterous and able to participate in all service aspects.

  • Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

  • Must be able to push and lift up to 25 lbs

  • Ability to use hands to handle, or feel objects, tools or controls

  • Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

  • Ability to talk, hear, taste, and smell

  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus


Work Environment and Schedule:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Small to Medium office environment

  • Personal desk space

  • Restaurant environment

  • 5-15% Local Travel

  • Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume

  • Work varied shifts to include days, nights, weekends and holidays


What we look for in a candidate:

Time Out is a company filled with individuals as diverse as the cities we live in and cover.  At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

  • Be commercially astute

  • Either have experience at or want to dive headfirst into a fast-paced hospitality company

  • Have excellent communication and relationship building skills

  • Have a high sense of ownership, urgency and drive

  • Be a team player

Culture Fit:

At Time Out Group we believe in diversity and equal opportunity for all people.  We do not discriminate against external or internal candidates on the basis of age; disability; gender reassignment; race; religion or belief; sex; sexual orientation; marriage and civil partnership; and pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc

Time Out Group is a global media and entertainment business that inspires and enables people to explore and enjoy the best of the city.


It all started in 1968 in London when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.


Time Out Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market. Across both business divisions, the Group’s mission is to help people around the world go out better.

Time Out Media’s digital and physical presence comprises websites, mobile, social media, magazines and Live Events. Across these platforms, Time Out distributes its high-quality content – written and curated by professional journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 315 cities and 58 countries. Time Out is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch over 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.


Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences, based on the editorial curation Time Out has always been known for.  The first Time Out Market opened in 2014 in a historic market hall in Lisbon and quickly turned into a huge success; with 3.9 million visitors in 2018 it is now Portugal’s most popular attraction. This unique format, which is all about making high-quality fine food affordable and accessible for all, is now coming to other great cities around the world. New Time Out Markets are open in Miami, New York, and Boston, with more on the way in Chicago and Montreal in 2019; Dubai in 2020, London-Waterloo in 2021 and Prague in 2022 – all featuring the cities’ best and most celebrated chefs, restaurateurs, drinks and cultural experiences.


In June 2016, Time Out Group was listed on London's AIM stock exchange, raising investment to position the company for the next stage of its growth and development. It’s an exciting time as we’re transforming this iconic brand into a global media and entertainment brand and continue to shape the future of the city experience for both locals and visitors.


Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. It’s our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.